ENT6-A2. How to resolve a conflict: Using conflict resolution

TIMING/LENGTH (IN MINUTES): 40’

DESCRIPTION

In this activity, you will learn how to resolve a conflict in workplace, according to several conflict resolution strategies.

5 Phases of conflict:

1- Prelude to conflict – It involves all the factors which possibly arise a conflict among individuals. Lack of coordination, differences in interests, dissimilarity in cultural, religion, educational background all are instrumental in arising a conflict.

2- Triggering Event – No conflict can arise on its own. There has to be an event which triggers the conflict.

3- Initiation Phase – Initiation phase is actually the phase when the conflict has already begun. Heated arguments, abuses, verbal disagreements are all warning alarms which indicate that the fight is already on.

4- Differentiation Phase – It is the phase when the individuals voice out their differences against each other. The reasons for the conflict are raised in the differentiation phase.

5- Resolution Phase – A Conflict leads to nowhere. Individuals must try to compromise to some extent and resolve the conflict soon. The resolution phase explores the various options to resolve the conflict.

Source: https://www.managementstudyguide.com/understanding-conflict.htm

How to resolve a conflict? Using conflict resolution strategies.

DEVELOPMENT/ METHODOLOGY

LEARN

Conflict resolution is a way for two or more parties to find a peaceful solution to a disagreement among them. The disagreement may be personal, financial, political, or emotional.

 When a conflict occurs, negotiation seems to be the most viable solution.

The goals of negotiation are:

-To work as quickly as possible to find a solution

-To improve the relationship between the groups in conflict

How to negotiate the resolution of a conflict?

Understand the conflict: It is important for you to define clearly your own position and interests in the conflict, and to understand those of your opponent.

Communicate with opposition and listen each other

Brainstorm possible resolutions: choose the best resolution

Involve a third-party mediator

Explore alternatives

Cope with stressful situations and pressure tactics

DO

Activity: You have now 30 minutes to resolve a conflict linked to your activity. Use videos, articles from “NECESSARY RESOURCES” to help you and this video that will explain to you all the techniques to deal with a conflict:

https://www.youtube.com/watch?v=gOHoSuDEO4M (11’)

How would you resolve a conflict in a typical situation? For example:

1- One supplier didn’t deliver the right materials on time to produce your Spring 2020 collection.

2- A customer is not satisfied with a piece of clothing he bought from you a few months ago.

Choose one of the two situations and put yourself in a situation to resolve this conflict with the above information.